What defines the work needed to complete a project's deliverables?

• A. The project charter
• B. A project scope
• C. The work breakdown structure
• D. The quality management plan

Answer: (B)

Defining the work required to complete a project's deliverables is about establishing what will be produced and what needs to be done to produce it. This is captured in the project scope: it sets the boundaries, identifies the deliverables, lists the features or requirements, and states what is in and out of scope. The scope answers the fundamental question of what work is necessary to achieve the project’s goals.

Think of it like this: if you’re building a website, the scope specifies the pages to deliver, the features to include, performance criteria, and acceptance criteria. Once the scope is defined, you can organize the work, and that’s where the work breakdown structure comes in—breaking the scoped deliverables into smaller tasks. The project charter provides the overarching purpose and authorization, while the quality management plan details how quality will be ensured, not what work is required.